Telecom Account Manager (VoIP Telephony)

Responsibilities

• Monitor and manage balances in provider accounts to ensure uninterrupted service and avoid downtime.
• Handle the procurement of phone numbers (DIDs) and related services from providers as needed.
• Switch traffic routes and manage traffic flow to ensure efficiency and quality in communication services.
• Regularly communicate with providers to ensure compliance with relevant regulatory requirements.
• Prepare documentation for compliance procedures in various regions, ensuring all regulatory requirements are met.
• Collaborate with VoIP providers to identify and troubleshoot any service issues.
• Prepare and maintain necessary documentation, contracts, and agreements with providers.
• Monitor the internal billing system and prepare detailed financial reports, ensuring accuracy in tracking usage and costs.
• Communicate with internal departments to align VoIP services with business needs and provide support on technical matters.
• Compile and deliver reports as requested by the manager, including cost analysis, traffic reports, and service quality assessments.
• Stay up-to-date with market trends, regulatory changes, and new technologies in the VoIP sector.

Requirements

• Strong analytical skills and technical knowledge of VoIP services, including traffic management and number provisioning.
• Ability to independently gather information, problem-solve, and work autonomously with minimal supervision.
• Familiarity with API integrations for service management (a plus).

Education – * Higher education

• Any technical education or coursework in Computer Science or a related field will be considered a strong advantage.

Experience – * Minimum 1+ year of experience in a similar position within the telecom or VoIP sector.

• Experience managing external providers, including handling procurement and service agreements.
• Experience with platforms such as Jira or other project management tools (a plus).